Payment Options
We accept payment in the forms of check, money order, Visa, Mastercard, Discover, American Express and Paypal.

To pay with check or money order: Under Payment Method, select the option for "Check/Money Order." After you confirm your order, an email will be sent to you. Print out the email and mail a check our money order to the address in the email. Customers in the United States should make drafts payable to Kasini House. Our Canadian customers should make checks or money orders payable to Maison Kasini.

To pay with a credit card online: Under Payment Method, select the option for "Credit Card/Paypal." We accept Visa, Mastercard, Discover, and American Express online. We use Paypal to process online credit card orders. (Click here...to learn why.) Once you confirm your order at kasinihouseartshop.com, you will be taken to a secure Paypal website. Follow the instructions there.

To pay with a credit card by phone: Under Payment Method, select the option for "Pay With Credit Card By Phone." We accept Visa, Mastercard, and Discover over the phone. Once you confirm your order at kasinihouseartshop.com, you will be sent an email. Follow the instructions there. You will need to call 802-264-4839 during business hours with your credit card information.

To pay with Paypal: If you have a paypal account and would like to use it to pay for your order, under Payment Method, select the option for "Credit Card/Paypal." Once you confirm your order at kasinihouseartshop.com, you will be taken to a secure Paypal website where you can log into your Paypal account. Follow the instructions there.

Not sure or got questions? Call 802-264-4839 or send an email to info@kasinihouse.com

Currency
In the lower portion of the column on the right, you may select whether to view prices in U.S. or Canadian Dollars.

Wholesale Orders
We give wholesale discounts on quantities of certain titles, if you are purchasing for resale. Please email us at info@kasinihouse.com to inquire.

When will I get my stuff?
After your order is placed and payment is received, your order will be shipped within five business days. You will receive an email stating your order has been shipped. Delivery time depends on where your order is being shipped to. See question 2 below for shipping time estimates. Should you not receive your order in the estimated timeframe, please be patient a few more days, and then reply to your order confirmation email and make an enquiry, or contact us (802-264-4839) and we will check the status of the item.

How do I check the status of my order?
1. Log into.
2. Click on "My Account" in the top right corner.
3. Click on "View the orders I have made."

How long will it take for my order to arrive after being shipped?
You will be notified when your shipment goes out. All estimates are based on the United States Postal Service delivery standard or service expectation:

U.S. Orders: Delivered within 3 to 5 business days to most locations in the Continental U.S.

Canadian Orders: Canada Post delivers in 1 to 7 business days to most locations.

International Orders: Air mail orders generally arrive in 7 to 10 business days, but may vary.

Shipping
Oversized and extremely heavy items will incur shipping surcharges above what is quoted here or in your order confirmation. The surcharge varies, and depends on the size and weight of the item. Incompatible items (for example a poster tube) must be shipped separately, and will therefore incur additional shipping charges.

All fine art and art product are insured to the value of the invoice.

Please note that shipping rates may change.

Shipping Methods

Shipping within the United States
United States Postal Service
3 - 5 business days from date shipped within the Continental U.S.

Shipping within Canada
Canada Post Expedited Parcel
1 - 7 business days from date shipped

Shipping outside the US and Canada
United States Postal Service - Air
approximately 6 - 10 business days to most destinations from the date shipped

If you would prefer surface mail or courier service, please contact us. Be warned that surface mail, while cheaper, will take 6 to 10 weeks.

Please also note that your packages may be subject to the customs fees and import duties of the country to which you have your order shipped.

Sales Tax
For customers in the United States: All items shipped to a Vermont location are subject to 6% Vermont Sales tax. If you live in a town with a Local Option Tax, Kasini House will pay the 1% tax. Items shipped in the U.S. outside of Vermont are tax exempt.

For customers in the Canada: All items shipped to a Canadian location are subject to GST. Books are exempt from Provincial Sales Tax in Canada, but QST is applicable on all other items if your shipping address is within Quebec. Applicable taxes will be included in the Taxes subtotal of your order.

For customers outside of the United States & Canada: International shipments are tax exempt.

Insurance
All shipped items are insured to the full value of the invoice, at the current insurance rates offered by the United States Postal Service or Canada Post.

Cancelling an Order
If you have decided that you really do not want to go ahead with your kasinihouseartshop.com purchase, you may cancel certain items or your entire order.

To view your list of items which you have selected, click on the "Shopping Cart" link at the top of any page.

To remove an item, simply click on the “REMOVE” link within the item box and continue shopping.

Once your order has been placed, you can cancel the entire order (or certain items only), providing the item(s) has not been shipped. Please contact the shop directly at (802) 264-4839.

Returns
You may return items to Kasini House for a full refund within 30 days of delivery of your shipment, for the following reasons only:
--item was received damaged
--item is not what you ordered
--item is not as described

We will also refund the cost of return shipping if the return is a result of our error.

Replacement of Damaged or Defective Items
Kasini House can replace items only if they are defective or damaged, and after the original item is returned. Replacement is subject to availability.

Refunds
We will notify you via e-mail of your refund after we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.

Packing and Sending Your Return
A few easy steps:

1. Pack the items securely in a box. You can use the box in which the items arrived or another box, if you prefer.

2. Send the return to:

For our customers in the United States:
Kasini House
PO Box 1025
Burlington, VT 05402-1205

For our customers in Canada:
Maison Kasini
1300 rue Logan
Montreal, Quebec H2L 1X1

3. If an item was damaged or missing, please contact us, and we will be happy to assist.